Ceylon Loop

Terms & Conditions

Last updated: November 2026

By using Ceylon Loop, you're agreeing to the points below. We've tried to keep them fair and easy to actually read.

Using the app

Ceylon Loop is here to help you discover and plan trips around Sri Lanka. Please use it respectfully — that means no misuse of the platform, no fake reviews, and no attempts to interfere with other travelers' experience.

Pricing and payments

Custom Planner gives you 30 days of full access from the moment of purchase, paid securely through PayPal on our website (or through Google Play or the App Store inside the apps) — it is not a lifetime unlock. If you buy it again while it is still active, the 30 days are added to the days you have left; if it has already ended, a fresh 30-day period starts. Prices are shown in USD; if you're paying with a card billed in LKR or another currency, your bank's exchange rate applies at checkout, so the final amount may vary slightly.

The With friends plan

With the With friends plan, up to 5 people (the buyer and up to 4 friends) can edit trips that the buyer or a friend marks as Group trips. Only people in the group can edit them, and trips shared by a link can be viewed but never edited. The Solo plan is for one person, who can share a finished trip as a view-only link. Access ends when the 30 days end, but every trip stays with the person who created it.

Trip planning tools

Times, costs, notes and travel times in your trips are for planning. Costs are the estimates you enter, and travel times are rough estimates from the distance between stops, so always check the real journey before you set off. Adding a trip to your calendar needs an active Custom Planner plan. Split costs only keeps a tally of who paid and who owes whom. It does not move money, so you settle up yourselves. You can add the name of your own hotel to a trip. Ceylon Loop does not sell, book or promote hotels.

Guides, tools and the All-Access Pass

The shop sells digital guides and tools, such as region guides, a price checker, a route finder, a phrasebook, a budget tracker and a trip journal. You pay once and get access straight away through My Library, with free updates to what you bought. The All-Access Pass unlocks every guide and tool in the shop, including new ones we add. Purchases are for your own personal use on your own account, so please don't copy, resell or share the paid content. Your notes, ticks, budget entries and journal stay on your phone.

Prices, times and costs in our guides are typical estimates, each marked as official, recent reports or estimate. They change, so always confirm important details before you book or travel, and use the report button in the app if you spot something wrong.

Refunds

Our guides, planners and tools are digital products that you can use as soon as you pay. Once you have access, they can't be returned, so we don't give refunds for a change of mind or for a purchase made by mistake. Each product page shows what's included, so please read it before you buy.

We will fix the problem or refund you if:

Write to hello@ceylonloop.com within 7 days of buying and include your PayPal order ID (or your Google Play or App Store order number). Purchases made on our website are refunded to the original PayPal payment. Purchases made through Google Play or the App Store are refunded by those stores under their own rules, and we will help you with the request.

Access is for your own personal use. Sharing, reselling or copying our paid content isn't allowed, and we may end access if this happens.

Inviting friends

When 3 friends join Ceylon Loop through your personal invite link and verify their email, you receive the Solo Custom Planner free for 30 days. Each person can earn this once. Every 3 verified friends also earns you one free region guide from the shop. Only new, verified accounts count, and accounts that share an email address with you or with each other do not. We may withhold or remove the reward if we find the invites were not genuine.

Accuracy of information

Place details, opening hours, and prices are provided as a general guide and may change without notice. Please verify important details locally before you travel, and note that any travel involves inherent risk — you are responsible for your own decisions, safety, and belongings during your trip.

Your account

You're responsible for keeping your login details secure. You can delete your account permanently at any time from Settings — this action can't be undone.

Changes to these terms

If we update these terms, we'll reflect the new date at the top of this page. Continuing to use Ceylon Loop after changes means you accept the update.

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